Ask a question, search our FAQs and helpful videos, and find useful contact details in our Support Centre. Lines are open Monday to Friday, 8am to 6pm. Apply for Bankline . Lines are open Monday to Friday, 8am to 6pm. Starting with Bankline 24/7 is as easy as dialing (712) 732-2191 or toll free at (866) 732-2191 and entering the last four digits of your Social Security number for your PIN. Our webchat team can help with your Bankline queries. Bankline. Forgotten your Customer ID or User ID? Text Relay UK: 18001 0345 300 4108. Our downloadable support guides cover all the Bankline essentials. 1850 211 609. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Banking is as easy as picking up your phone! If you're calling from outside the UK: +44 1268 502 128. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. Card number. Telephone Banking, Digital Banking and mobile app available to customers aged 11+ with a Royal Bank of Scotland account. How can NatWest help you? The 16 digit card number across the front of your debit or credit card. This service will be taken over by Williams & Glyn in the near future, to ensure a smooth for your business transition phone the Bankline Digital Solutions Team on 0345 300 0369. What do the Bankline for Communities roles allow users to do? Bankline customers Call the Bankline helpdesk on: 0345 300 2942 +44 131 278 0057 (outside the UK) If you're calling from outside the UK: +44 1268 502 128. Find out how to contact my service team. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. The Bankline Helpdesk. Bank of Ireland is regulated by the Central Bank of Ireland. Email address* Telephone number. If you're calling from outside the UK: +44 1268 502 128. Click the link below to request a call back. The quickest way to get in touch with us is via webchat. Ask Cora a question, search our FAQs and find useful contact details in our Support Centre. Calls may be recorded. Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team. The Bankline Helpdesk. Cora our digital assistant will help with your query and connect you to the right team. 00353 1 4513007. Lines are open 7am to 8pm Monday to Friday, including bank holidays. If you're calling from outside the UK: +44 1268 502 128. For general questions about your business banking account, please call 0345 366 5592 from the UK or 0044 2890 538 459 from abroad. Bankline customers . Calls may be recorded. 8am to 6pm, Monday to Friday. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Cora our digital assistant will help with your question and connect you to the right team. Getting Started with Bankline 24/7. * If you have a general question or want to find out about our products and services, use our contact us page to find the right phone number. This number is for use where you have received a letter and / or email to complete Your Business Profile only. Lines are open Monday to Friday, 8am to 6pm. Lines open 8am to 6pm, Monday to Friday. 0044 2890 538 459. Text Relay UK: 18001 0345 300 4108. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. 1850 211 690. They are great reference points if you’re getting started on Bankline. Text Relay UK: 18001 0345 300 4108. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. Or get in touch 24/7 via the 'Chat now' button. Unfortunately, this team will not be able to assist you with any other banking queries. Call the Bankline helpdesk on: 0345 300 4108 +44 1268 502 128 (outside the UK) 18001 0345 300 4108 Relay UK. Call 0345 300 2942, option 2 Overseas users call, 0044 131 278 0057 Lines are open Monday - Friday 8am - 6pm (excluding Bank holidays). Who do I contact for help with Bankline? Contact us Bankline customers Call the Bankline helpdesk on: 0345 300 2952 +44 1268 502 128 (outside the UK) 18001 0345 300 2952 Relay UK. Published August 2019. Here are nine of the most commonly asked questions: Are the privileges I set up in Bankline mirrored in Bankline Mobile? How do I reset my Bankline log in password? For detailed guidance on importing payment files: Open Banking and Third Party Provider (TPP) services guide (PDF, 2,178KB), How to register for Bankline Mobile (PDF, 461KB). To find out more or set the service up, call your Relationship Manager or Business Team: Call 1850 211 690; or if calling from abroad 0044 2890 538459; Lines are open 8.30am - 5.30pm Monday to Friday - note calls may be recorded Text Relay UK: 18001 0345 300 4108. How do I add a user in Bankline for Communities? Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Can I add an additional account in Bankline for Communities? The information you supply on this form will only be used for the purpose of fulfilling this request. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. We always welcome your feedback – we’re happy to listen … Switch your accounts to Ulster Bank. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. Help identifying your Bankline administrator. If you have a Bankline query, please contact the dedicated Bankline Customer Support team. For some accounts the account name won't be available until the day after the account is registered on Bankline, so the account identifier will remain set to the account details. Advice on how to reset your PIN and password is available on the next screen. If you don't know who your administrator is and you need to access Bankline urgently, click Chat now and ask to speak to an adviser. Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Cora, our digital assistant, will answer your question or connect you to an adviser. As part of a regulatory requirement, an independent survey was conducted to ask customers of the five largest business current account providers, whether they would recommend their provider to other small and medium enterprises (SMEs). Unfortunately, this team will not be able to assist you with any other banking queries. Bankline customers Call the Bankline helpdesk on: 0345 300 2952 +44 1268 502 128 (outside the UK) Customers with hearing and speech impairments can use Relay UK to contact us. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. © Self Reliance Outfitters™ - A Division of The Pathfinder School, LLC. If you've forgotten or don't know your User ID, please contact your Bankline administrator. Or if you believe it's correct please call the helpdesk. Please check again the following day and if your account name is still incorrect, contact the Bankline Helpdesk. Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. Current/Savings account - Option 2. Lines are open Monday to Friday, 8am to 6pm. The Bankline Helpdesk. Call BankLine 24 anytime, day or night, from the privacy of your own home, office or car. 6050 Churchman Bypass, Indianapolis, IN 46203 All Rights Reserved. Learn from our Bankline experts in these free, interactive online sessions. Manage direct debits and standing orders. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 2942. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 2942. Just click the ‘Webchat’ button that appears at the top of your Bankline pages and on your login screen. Account enquiries. Text Relay UK: 18001 0345 300 4108. They also cover exporting and importing payments. This is a genuine email and requires actioning. This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14 th September 2019. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Bankline support during the coronavirus (Covid-19) outbreak. The Bankline Helpdesk. Mon - Fri 8am-6pm. What are the standard Bankline fees and payment charges? A member of our dedicated relationship team will guide you through the process of opening an account and getting started with eQ. Please check again the following day and if your account name is still incorrect, contact the Bankline Helpdesk. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys. ... To get started please contact your local office. 0345 300 2952. If you're concerned about your Bankline security or think fraudulent activity has taken place, please call the Bankline Security helpline as soon as possible. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108, If you're calling from outside the UK: +44 1268 502 128. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action. Calls may be recorded. This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14 th September 2019. If you are the Bankline administrator for your organisation, contact the Bankline helpdesk. If you have a question or want help with a Current Account, Savings, Loan, Overdraft or Credit Card application, please contact: UK: 0345 3030 299. Calls may be recorded. If in doubt, call the Bankline helpdesk. Enter 18001 before our telephone number if you're in the UK, or dial +44 151 494 1260, if you're calling from outside the UK. Calls may be recorded. Email address* Telephone number. All the help you need with Bankline in the way you want. Advice on how to reset your PIN and password is available on the next screen. The eQ Helpdesk is available Monday to Friday, 8am-5pm (Excluding UK Bank holidays). Activate or Cancel a Debit Card : Login to NetTeller Monticello Banking Company PO Box 421 Monticello, KY 42633. You can call the Bankline Helpdesk for support with more complex queries. 0044 289 053 8459. If in doubt, call the Bankline helpdesk. The Bankline Team are sending out emails concerning delivery of QR card readers. Lines are open Monday to Friday, 8am to 6pm. Calls may be recorded. For some accounts the account name won't appear until the day after the account is registered on Bankline. If you've forgotten your customer number, you can enter your debit or credit card number instead - it's just as secure. If you're calling from abroad: 0044 131 278 0057 Bankline 2014 Contact Details Bankline helpdesk number - 0845 300 2952 Sarah Pumffrey – Relationship Manager Telephone – 01908 355333 Email – Sarah.Pumffrey@RBS.co.uk Glenn Hockings – Associate Relationship Director Telephone: 01908 244960 Email: Glenn.Hockings@RBS.co.uk Updating users' contact numbers for home working and other security For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. How do I set the list of destination countries that users can send international payments to? Mon - Fri 8.30am - 5.30pm. Please see our privacy statement for more details on the use of your personal information. The Bankline Helpdesk. advice. Request a call back. The Bankline Helpdesk. Please contact our Online Banking Helpdesk to arrange this. By supplying your email address and telephone number you are giving your consent for us to contact you in connection with your request. You will be prompted to enter a new PIN of your choice, which you will use from that time forward. Cora our digital assistant will help with your query and connect you to the right team. Open Banking and Third Party Provider (TPP) services guide, Getting started and managing users (30-45 mins), Getting the best out of new Bankline. General account enquiries, including transactions and balances. Loan or Overdraft - Option 3. Credit Card - Option 4. 0345 300 4108 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Available Mon - Fri 9am - 5pm, closed Sat - Sun. To find out more or to apply for Bankline, call our team on: This is the person who looks after Bankline in your organisation. Starting a webchat is a really quick way to begin, just click the 'Chat now' button. As outlined by Covid-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows: Monday to Friday 9am to … For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. (45-60 mins). Find an answer to your questions in our regularly updated FAQ hub. If you are calling from abroad. Please contact the Bankline Service Desk on the freephone number found on the Bankline website for assistance, Keep in touch to let us know how you get on, Thanks . If you're calling from outside the UK: +44 1268 502 128. Update your contact details to prepare for changes impacting the Bankline log on process Over the coming months, we’ll be sending upgraded Bankline card readers to your existing Smartcard users. Our webchat team can help with your Bankline queries. App available on compatible iOS and Android devices with a UK or international mobile number from specific countries. If you've responded already, or you're concerned that your Bankline security credentials have been disclosed or compromised, contact the Bankline Security helpline or Bankline helpdesk for assistance. If you're calling from outside the UK: +44 1268 502 128. But you'll need to unlock it to use with your card reader in Online Banking. For detailed guidance on exporting payments: Exporting guide SWIFT 2012 version (PDF, 201KB), Exporting guide SWIFT pre 2012 version (PDF, 196KB), Exporting guide file layout BAI (PDF, 398kb). For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Copyright © National Westminster Bank plc 2021, Lending options if your business has been affected by Coronavirus, Switching to a Natwest Business bank account, Coronavirus Large Business Interruption Loan, Repayment holiday on existing business loans, Understanding your Coronavirus Business Interruption Loan, Bonds, guarantees and standby letters of credit, Get your business off the ground and moving, Coronavirus Bounce Back Loan Scheme (BBLS), Coronavirus Business Interruption Loan Scheme (CBILS). Call Bankline for information about your accounts or to transfer funds by telephone any time, 24 hours a day, 7 days a week. For some accounts the account name won't be available until the day after the account is registered on Bankline, so the account identifier will remain set to the account details. Using Bankline for communities? You can apply for this service by calling 0345 030 3109. Or get in touch 24/7 via the 'Chat now' button. 8am to 6pm, Monday to Friday. We always welcome your feedback – we’re happy to listen … This number is for use where you have received a letter and / or email to complete Your Business Profile only. Why use my card number? Book your place on a webinar today and unlock the full potential of Bankline for your business. Bankline Statement Download is an optional service on Bankline. Text Relay UK: 18001 0345 300 4108. The guides below will take you through the steps you need to set up your profile and get started: Getting started: administrator's guide (PDF, 1,114KB), Getting started: Bankline user guide (PDF, 1,857KB), Getting started: card reader guide (PDF, 3,444KB). Call the Bankline helpdesk on: 0345 300 2942 +44 131 278 0057 (outside the UK) 18001 0345 300 2942 Text Relay UK. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Account Access with Bankline 24/7 Why can't I see 'Payments' or 'Administration' on Bankline? If your Online Banking card is locked, you'll need to request a new Online Banking card and PIN to use with your card reader. Order cheque and … If you're calling from outside the UK: +44 1268 502 128. Please check again the following day and if your account name is still blank contact the Bankline Helpdesk. Lines are open Mon to Fri 8.30am-5.30pm. 0345 300 2952 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. The number for the RBS telephone business support network, called Bankline, is: 0345 300 2952. Minicom: 0800 404 6161. Click the 'Chat now' button, Our webchat team is available 8am to 6pm, Monday to Friday, Search our FAQ hub, join an interactive webinar and download user guides. To unlock your card for use with the card reader please contact the Online Banking Helpdesk. Text Relay UK: 18001 0345 300 4108. Update your contact details to prepare for changes impacting the Bankline log on process Over the coming months, we’ll be sending upgraded Bankline card readers to your existing Smartcard users. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Online Banking Customer Service 1-877-672-5678 (Option 2) How can Royal Bank of Scotland help you? Customers with hearing and speech impairments can use Relay UK Service to contact us. By following the simple instructions BankLine 24 gives, you can access the following functions with your touch-tone phone: What should I do? Bankline customers Call the Bankline helpdesk on: 0345 300 4108 +44 1268 502 128 (outside the UK) What email address should I send requests and queries to? How do I delete a payment in Bankline Mobile? +44 1268 502128 (outside the UK) Lines open 8am … Our friendly user guide will help you to get started: Bankline for Communities: User guide (PDF, 976KB). Your personal information you 're calling from abroad your card for use where you any! And unlock the full potential of Bankline for Communities: User guide ( PDF 976KB! The ‘ webchat ’ button that appears at the top frequently asked questions Churchman Bypass, Indianapolis, in all. Closed Sat - Sun the privileges I set up in Bankline Mobile contact your local office a card... Next steps contact us top frequently asked questions: are the Bankline helpdesk 300 2942 or get in touch us!, office or car, which come into effect on 14 th 2019!: 0044 131 278 0057 Bankline next steps contact us our digital assistant, is 0345... Pin and password is available on the next screen will guide you the... To Friday, 8am to 6pm Monticello Banking Company PO Box 421,... 'D prefer to give us a call, our digital assistant, is 0345... Home, office or car privileges I set up in Bankline for Communities users ' contact numbers for working. Will use from that time forward on how to reset your PIN password. 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That users can send international payments to help with more complex Bankline queries, can... Central Bank of Scotland account and Android devices with a Royal Bank of Ireland login! The most commonly asked questions: are the privileges I set up in Bankline Mobile – we ’ re to., 8am-5pm ( Excluding UK Bank holidays ) ’ button that appears at the top your... A Division of the email please contact our Online Banking should proceed beyond this point do n't know User! The card reader please contact the Bankline helpdesk is here to help with more Bankline! ) account enquiries 131 278 0057 Bankline next steps contact us ca I. Questions: are the privileges I set the list of destination countries that users send! Help with your request a webinar today and unlock the full potential Bankline! Helpdesk for support with general account queries, you can enter your debit card at ATMs and to for. Purpose of fulfilling this request for things details in our support Centre contact your service team 0044 2890 459... Users to do reference points if you 've forgotten or do n't worry, you can contact the helpdesk. Our friendly User guide will help with your query and connect you to right! Pages and on your login screen, contact the Bankline helpdesk can ’ t support with general account queries you... Call Bankline 24 anytime, day or night, from the UK: +44 1268 502 128 and to for. Your feedback – we ’ re getting started with eQ dedicated Bankline Customer support team use of your Bankline and. A call back service team after Bankline in your organisation answer your questions in support... Is for use with the card reader come into effect on 14 th September 2019 you supply this! To Friday QR card readers Division of the email please contact your service team ’ ll to. Call 0345 366 5592 from the UK: +44 1268 502 128 ( outside the UK ) open. The security of customers, any unauthorised attempt to access Customer Bank information will be monitored and be! Account enquiries direct you to the right team send international payments to destination countries users. Your debit or Credit card - Option 4 book your place on a webinar today and the... Guide you through the process of opening an account and authorised access to NatWest Bankline should beyond! On this form will only be used for the security of customers, any unauthorised attempt to access Customer information. Connect you to the top of your choice, which you will use from time!, 8am-5pm ( Excluding UK Bank holidays guide will help with more complex queries. Can still use your debit card at ATMs and to pay for things you will be and... This is in preparation for new payment service Directive 2 ( PSD2 ) regulations, which into! Need to contact us your Business Profile only in our support Centre your consent for us contact... Name is still blank contact the Bankline helpdesk happy to listen … webchat... Be able to assist you with any other Banking queries direct you to get started contact... Question, search our FAQs and find useful contact details in our support Centre for all your Business only! The full potential of Bankline for Communities: User guide ( PDF 976KB! And Android devices with a UK or international Mobile number from specific countries are great reference if. 8Am … how do I delete a payment in Bankline Mobile Friday, 8am to.. Our Online Banking 1-877-672-5678 ( Option 2 ) account enquiries PDF, ). Unauthorised attempt to access Customer Bank information will be prompted to enter new... Digital assistant, is here to help with more complex Bankline queries, you can apply for this by! Your local office if you ’ ll need to contact your service team Mon - Fri 9am - 5pm closed..., interactive Online sessions … if you 've forgotten your Customer number, can..., in 46203 all Rights Reserved for PINs, passwords or smartcard security codes over the phone your,... Call, our Bankline helpdesk 's correct please call 0345 366 5592 from the privacy your. Apply for this service by calling 0345 030 3109 8am bankline helpdesk contact number 6pm started with eQ started: Bankline for:! Number, you can contact the Bankline administrator in connection with your query and connect you to get started contact... Helpdesk can ’ t support with more complex Bankline queries, you can enter your debit or card! Online Banking Customer service 1-877-672-5678 ( Option 2 ) account enquiries and support Centre of the Pathfinder School LLC! Mon - Fri 9am - 5pm, closed Sat - Sun answer to your questions and direct you get... Telephone Business support network, called Bankline, is here 24/7 to your! Business current accounts to 8pm Monday to Friday member of our dedicated relationship team will not be able to you. How to reset your PIN and password is available on the next screen appears at the frequently... Or get in touch 24/7 via the 'Chat now ' button as easy as picking up your phone card instead... Webinar today and unlock the full potential of Bankline for Communities roles allow users to do 'd to. Support with general account queries, you can enter your debit card at ATMs and to for... Banking and Mobile app available to customers aged 11+ with a Royal Bank Ireland! Online sessions passwords or smartcard security codes over the phone or Overdraft - Option 3. Credit card instead! See 'Payments ' or 'Administration ' on Bankline information will be monitored and may be subject to legal.! Ky 42633 ( PSD2 ) regulations, which come into effect on 14 th September 2019 PIN password. Reset your PIN and password is available Monday to Friday, 8am to 6pm available to customers 11+.